Frequently Asked Questions

Popular questions

Log in and set up your brand once (colors, fonts, logo, and tone). From there you can generate ad creative two ways: with the Creative Ad Studio, or with AI Image, Video, and Text. Whichever you use, everything comes out on-brand and ready to download.

Yes. Upload your own product photos and BrandBully incorporates them into your creatives, or generate a fresh product image inside BrandBully and use that instead.

No. Every creative starts from a professionally designed template or a guided AI generation, so you don't need any design background to get an on-brand result.

Open your brand's settings from the dashboard to adjust your brand name, website, primary and secondary colors, font styles, and any alternate colors, then choose a design aesthetic from our library of styles. BrandBully applies these consistently across every creative it generates for you.

Each brand in your account is a dedicated creative profile with its own colors, logo, website, tone, and aesthetic. If you manage more than one brand, or run creative for multiple clients, you can switch between profiles and BrandBully keeps every generation on-brand for the one you're working in.

Yes. Your brand settings aren't locked in after setup. Update your colors, fonts, logo, or design aesthetic any time, and new creatives will reflect the change going forward.

It's BrandBully's auto-generator for bulk ad creative. Pick your brand, platforms, and sizes, and it builds and resizes a full batch of ads in one pass, all on-brand, without needing to write a prompt or use any AI generation.

The Creative Ad Studio covers sizing for a range of major social and ad platforms out of the box. Open the Creative Ad Studio in your dashboard to see the full, current list of supported platforms and sizes.

  • Static image ads and product promo graphics
  • Text-based visuals and social captions
  • Platform-optimized sizing for feed, Stories, and carousel placements

Yes. Select the content type and placement you need when generating, and the Creative Ad Studio builds the creative to fit that format.

Yes. Build or generate a creative once, then run it through the Creative Ad Studio to get it resized and reformatted for every platform and placement you need, all in one pass.

The Creative Ad Studio is our auto-generator for ad creatives. It builds and resizes ads to fit your platforms without needing AI. AI Image and AI Video are where you generate brand-new visual content, images or video, using AI models. Use the Creative Ad Studio when you need creative sized and formatted fast; use AI Image/Video when you need new visuals generated from scratch.

Reach for AI Image or AI Video when you want a specific, one-off visual generated from a prompt or a product photo. Reach for the Creative Ad Studio when you want a whole batch of ads built and resized across multiple platforms at once, without generating each one individually. Many teams use both: AI Image/Video for hero visuals, then the Creative Ad Studio to turn those into a full set of sized placements.

Describe what you want, or start from one of your product photos, and BrandBully generates a finished image built around it. You can guide the result with a written prompt, a style, or a scene, and generate variations until you get the one you want.

Yes. Once an image is generated, you can regenerate variations or make edits to it directly rather than starting over from scratch.

Yes. Generate several variations from the same prompt or product photo in one session, then pick the ones you want to keep or refine further.

Not yet. AI video generation is in development and will launch alongside AI Image and AI Text once it's ready. Everything generated on BrandBully today is image and static ad creative.

It writes ad copy for you, including headlines, primary text, and captions, in your brand's voice. It tailors tone, length, and structure to the platform you're generating for, and doesn't use any credits.

Yes. Edit any generated text directly, or regenerate a new version with a single click until it matches your tone and goals.

Yes. Tone, length, and messaging adapt to the platform you choose. TikTok copy tends to be punchier and more casual, while Google Search leans toward clarity and keywords.

Not exactly. Every creative starts from an original design made by professional graphic designers, and our AI does the heavy lifting from there, matching that design to your brand and adapting it to your message automatically. You get high-end, designer-made creative without doing the manual design work yourself.

Yes. Each creative is built from your brand profile and message, so even similar inputs from two different brands come out looking distinct, since layout, color, font, and style all adapt to match each brand.

Not at all. It's used by e-commerce brands, service businesses, content creators and influencers, agencies, and educators, speakers, and coaches. If you need fast, on-brand creative, it's built for you.

Yes. Set up a separate brand profile for each client, and BrandBully keeps colors, fonts, logo, and tone isolated per brand, so switching between clients never mixes up their creative.

Credits are how you pay for AI generations. Each generation costs a set number of credits based on the model you use, and the cost is shown before you create it. Lighter models cost fewer credits, higher quality models cost more.

Setting up and customizing your brand, generating captions and ad copy, and using the Creative Ad Studio all don't cost credits. AI Image and AI Video are what draw from your balance, since those are the parts that run on AI models. Everything else is free to use as much as you want. See the plan comparison for exact monthly allowances.

All monthly plan credits stay active for the month they're issued and reset the following billing period. Credits you buy as a top-up work differently: they never expire, and are used only after your monthly credits run out.

Buy a top-up pack any time, or turn on auto top-up so your balance refills automatically when it runs low. You can also upgrade your plan for a bigger monthly allowance.

If a generation fails, those credits are returned to your balance automatically. You're never charged for a failed generation.

Plans bill monthly or yearly depending on what you choose, and renew automatically each cycle until you cancel. Cancel any time and your plan stays active through the end of the cycle you already paid for.

Lite is our entry plan, meant for trying BrandBully out before committing, so it's billed monthly only. If you want yearly billing and the discount that comes with it, you can start on Creator or above.

Yes. Move to yearly billing any time to lock in the discount for that plan. Yearly is available on Creator, Pro, and Agency.

Choosing the right plan depends on your business. We recommend evaluating your monthly credit needs against the scope of what you're generating: how many creatives, how often, and how many people on your team need access. Most businesses find they get the most value from the higher end of the ladder, so if you're between two plans, it's worth sizing up.

Enterprise is for teams that need something beyond our standard plans, whether that's a custom credit volume, more seats, custom billing terms, or dedicated support. Talk to our sales team and we'll put together a plan and quote that fits.

Yes. Change plans any time from your subscription settings. Upgrading takes effect immediately with your new credit allowance; downgrading takes effect at the start of your next billing cycle.

If you haven't spent any credits, you can request a full refund within 48 hours of purchase. Beyond that window, or once any credits have been used, all purchases are final. Contact support@brandbully.com and we'll take care of it.

Email us any time at support@brandbully.com and we'll get back to you.

Still have questions?

Our team is happy to help with anything not covered above.

Talk to Support